The protection of the personal data of our website visitors and customers is of great importance to Mr.Grip and it considers this to be its responsibility. Your personal data is treated and protected with the utmost care and confidentiality.

In accordance with the General Data Protection Regulation, Mr.Grip is considered the controller of the data processing and is located at Rua praia da Adraga 26, 2705-059 Colares. Mr.Grip can be contacted on +351 961 594 432 or by email at info@mrgrip.pt.

This privacy policy applies to all data processing carried out by Mr.Grip and all websites managed by it. Mr.Grip’s data protection officer is Mr. Grip. Oliver Fontein, can be contacted via email at info@mrgrip.pt or +351 961 594 432.

Mr.Grip collects and processes your personal data for the following purposes:

1. To inform you about new Mr.Grip products, services and promotions by email. We will only do this if you have given us prior permission to use your email address.

2. To deal with queries, request quotations or handle complaints. This can be done through the website, in writing, by phone or by email. Mr.Grip has the right to do so in the context of the pre-contractual phase.

3. For the performance of the contract you enter into with us.

4. When you contact us with questions, comments, complaints or to enforce any of your rights. This can be by phone, but we also understand that you approach us by email or social media, fill out the contact form, participate in surveys and/or polls or subscribe to our newsletter (by email).

5. Be able to meet the legal tax obligations that fall on Mr.Grip.

6. For the development of new products and services specifically targeting our services.

7. To calculate and record financial data as a result of the agreement concluded with you.

8. In addition, Mr.Grip has the right, based on a legitimate interest, to inform you about new products and services, whereby we try to take into account your preferences based on products and/or services purchased or acquired, your interests based on your consent registers the use of our (mobile) website (including any applications used). Mr.Grip can also do this through social media campaigns.

9. For internal analysis and research to develop and improve products and services.

Mr.Grip processes the personal data of current and former customers, potential customers, visitors to our website and other interested parties.

Mr.Grip only provides the data to the parties involved in the implementation of the agreement between you and our organization. Agreements have been concluded with all these parties in which it is determined which activities are commissioned and can be carried out under the authority and instruction of Mr.Grip. These parties may not process or use the data for their own or other purposes.

In addition, we will never rent, sell or provide your information to third parties for commercial purposes.

If you wish to be informed by Mr.Grip about new products, services and promotions, you can register for our newsletter. When you give permission to receive our newsletter, we will send it to you. You can always withdraw this permission by using the unsubscribe link in our email newsletter or by sending an email to info@mrgrip.pt informing the unsubscribe Newsletter.

Mr.Grip applies the following retention periods:

• Contact details: 3 years after the end of the contract or the last moment of contact.
• Financial data: 7 years according to the legally applicable time limit.
• Transaction data: 5 years, including products and services purchased.
• Requests for information, complaints: 3 years after the processing of your request or complaint.
• Blocking of your data: provided that it is required by law to implement your blocking request.

Mr.Grip has taken appropriate technical and organizational measures to protect your data and prevent unauthorized access to your personal data. These measures are regularly assessed, adjusted and, if necessary, updated by Mr.Grip.

Access to your data is organized in such a way that only authorized Mr.Grip employees have access to your data to the extent that they need it for the performance of their work.

Our website is protected in such a way that personal data entered on our website is sent to our organization via a secure connection.

Anyone about whom Mr.Grip processes personal data has the right to request access to their own personal data. If you discover that your data is indeed incorrect, you can correct this data. You also have the right to data transfer. This means that data that our organization processes based on your consent or based on the contract may be transferred to another controller. If you want the data to be completely removed, please inform our organization of this. We will then delete your data as soon as there are no (financial) obligations to meet.

If you wish to invoke one of your rights, you can do so by sending an e-mail to info@mrgrip.pt informing inspection, correction, deletion or transfer of data. Mr.Grip will ensure that your request is processed within the legal deadline.

If you no longer wish to be informed by Mr.Grip about relevant products and services or promotions, you can inform us of this by sending an e-mail to info@mrgrip.pt stating “Block”. We will then block your contact details so that you are no longer approached by our organization.

Our organization likes to enter into dialogue with customers, stakeholders and website visitors about our organization, services and activities through web and (own) social media channels. The aim is to provide useful and relevant information and/or answer questions that are circulated via social media. To do this, we follow the internet and social media such as Facebook, Twitter and blogs. In doing so, we strive to follow the feeds of these channels, participate in them and/or proactively respond to relevant individual comments and answer questions. We expressly reserve the right not to respond to all questions or comments. No right can therefore be derived from responding or not responding substantively. It is possible that when participating in feeds and answering questions or responding to comments, we record (personal) data. These will of course be processed in accordance with this privacy statement. We are not responsible for the processing of personal data by other participants in social media channels or the content of their social media channels. If you have any questions or comments, please contact us at info@mrgrip.pt.

Mr.Grip uses cookies when offering its services on the website. Este é um pequeno arquivo simples com dados que são lidos ou armazenados no disco rígido do seu computador, laptop, tablet ou smartphone, ou armazenados na sessão do seu navegador.

Our organization uses Analytics (Google) to obtain information about how visitors access our website and how the website is used. In connection with this, cookies are placed through our website. The information Google collects is anonymized as much as possible without passing on your IP address. The information is transferred to and by Google and stored on servers in the United States. Google may provide this information to third parties if Google is legally obliged to do so.

The cookies that Google Analytics sets are as follows:

A cookie that identifies your browser. Unique page visits are calculated using this ID, but no personal data is linked to it. As the ID does not need to be changed frequently, it lasts for 2 years (_utma).

A cookie identifies the user session. For example, if you visit the site from 9am to 10am, this is a session. When you visit the site again at 3pm, this is a new session (_utmc). Since you can take a break before starting a new session, this cookie is set to 30 minutes (_utmb). A cookie also records where you came from. This cookie is updated per page view and has a lifetime of 6 months (_utmz).

Finally, a cookie is placed to decrease the request rate. This cookie has a duration of 10 minutes (_utmt).

Of course you can always delete the cookies that are placed on your computer, laptop, smartphone. How cookies can be deleted depends on the internet browser you use (Internet Explorer, Firefox, Chrome, Safari, etc.) Please consult your internet browser for instructions on how to delete cookies.

You can find links to other sites on our organization’s website. However, Mr.Grip cannot assume any liability in relation to the processing of your personal data by these parties. Please read the privacy policy, if any, of the website you are visiting.

If you believe that Mr.grip is acting in breach of this privacy policy or applicable privacy legislation or is careless with your personal data, you can submit a complaint to us at any time via info@mrgrip.pt or via telephone number +351 961 594 432. Of course, we will deal with your complaint as quickly as possible to ensure that your complaint is resolved. If you believe that your complaint has not been satisfactorily resolved by us, you have the right to submit a complaint to the Data Protection Authority.

If you have any questions and/or comments after reading the privacy policy, please contact us at info@mrgrip.pt or by telephone on +351 961 594 432.

Mr.Grip reserves the right to make changes to the privacy policy. We advise you to check this page regularly to see if any changes have been made. We will also announce important changes in the processing of your personal data or in the privacy policy via the website www.mrgrip.pt and other websites used by communication channels.

Colares, 01-11-2022.